Eric has nearly 20 years of sales and marketing expertise in the technology sector. As a Senior Marketing Consultant, Eric manages customer reference and evidence programs for clients. He is also responsible for business and partner development, as well as Projectline’s new media strategy. Before joining Projectline in 2006, Eric was a product manager at InfoSpace, where he managed the Switchboard.com local search business and helped launch key mobile local search marketing programs. Before InfoSpace, he was a product manager at social network pioneer Classmates.com. Eric holds a bachelor’s degree in Business from the University of Puget Sound and an MBA from Seattle University. It's not all work: Eric spends his free time playing basketball, wakeboarding, and serving as a member of the Board of Directors for the Bellevue Boys & Girls Club. He has summited Mount Rainier, has visited 26 Major League Baseball stadiums, likes to play pinball at Shorty’s, and carries a Spider Man wallet.
February 25, 2011
Customer Engagement, Marketing Musings
This Monday, I’ll be flying off to San Mateo for the Summit on Customer Engagement (a.k.a. Customer Reference Forum). I’ve been to the event at least four times—and Projectline is a sponsor for the fourth year running. Every year, we get to connect with amazing customer engagement professionals from all over the country and across [...]
June 18, 2010
Marketing Musings, Marketing Operations
Recently, we’ve been helping a client assess sales materials to figure out how they can improve relevance and quality. In talking to the product marketers and sales people, we discovered a few gaps.
May 5, 2010
Customer Evidence, Marketing Musings
projects and programs—implementing new technology or trying new ways of doing things—require a lot of trust and buy-in. A quick reference or a short success story from someone who’s tried the technology already can mean more than all the features/benefits lists you’ve got.
February 22, 2010
Customer Evidence, Marketing Musings
How can you make sure that your customers’ insights about your product or company are being integrated into your story?
February 9, 2010
Customer Engagement, Marketing Musings
Just a few weeks ago, we blogged about the Super Bowl vs. Social Media question and how Intel and Pepsi and Intel had answered it.
November 3, 2009
Customer Engagement, Marketing Musings
Fellow Projectliner Anika and I attended the 2009 Summit on Customer Engagement, which was all about using customer input to drive corporate decisions.
July 15, 2009
Marketing Musings
So think of this “social score” as another tool in your social media toolbox to help meet your objectives for engaging with customers and marketing effectively. You’ll need a complete listening and engagement strategy to know what to do with your “score” once you’ve got it.
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