Do you Like me? Facebook’s feature sleight-of-hand

Marketing Musings, Social Media

Last week, Facebook made some changes. Depending on the slant, they either “seized control of the internet” or basically sewed buttons on everything in sight. A lot of the changes were under the hood, but I’d like to focus on the shift from the ‘Become a Fan’ to the ‘Like’ feature, along with the accompanying proliferation of Like buttons across the internet.

Do you like-like me, or do you just like me?

On users’ profiles, Pages are public: they’re broadcasted endorsements of brands, causes, ideas, and organizations. They are, like all the other pieces of profiles, one of the building blocks of a Facebook identity. On the old Facebook, ‘becoming a Fan’ of something meant consciously endorsing that thing as part of your digital identity.

That’s a high bar for engagement: it meant that Fans were clear advocates for the brand and interested in ongoing interaction (with the exception of Fan-building contests).

Meanwhile, we all got used to ‘liking’ our friends’ status updates, conversations, and links. ‘Liking’ something was the Facebook equivalent of smiling at it, nodding vigorously, or giving it a hug.

The Result? People ‘liked’ things more often than they became ‘Fans.’ So Facebook, cleverly, decided to parlay the habit of ‘liking’ into Pages. Now there’s no semantic difference between liking your friend’s graduate school acceptance update and liking the Coca-Cola Company. The only difference is the resulting engagement: one of those will be published publically as an endorsement and enable continuing communication, and the other remains a casual expression of congratulations. It’s like a flashback to 6th grade, when it was easy to spend entire bus rides explaining that you liked that guy, but it didn’t mean you like-liked him. Totally different, guys.

So what’s the difference, anyways?

For brands, this means that the barrier to Facebook engagement is much lower. Pages are likely to wind up with more Fans, but they will be less committed to the engagement. ‘Liking’ will be more common, but it will mean much less. This is good for companies for whom liking is enough—Coca-Cola, Sketchers, the Seattle Mariners—but less good for companies who count on deep engagement to build relationships and share content—the New York Times, consulting companies, financial organizations.

The “like” feature could become the next big marketing thing, or it could lose all meaning. For the marketers who rely on measurements like number of Fans, it’s going to require a reassessment of what that number means. For consumers, it could mean a backlash when they realize that ‘liking’ things grants access to news feeds.

Your turn!

Would you rather ‘like’ something or become a fan? Do you read ‘Pages’ as endorsements? How much engagement are you committing to when you like something? How much engagement do you hope others are committing to when they ‘like’ your Pages?

Speaking of which: do you like us?

Or do you like-like us?

Another step into social media for Omniture

Business Intelligence, Marketing Musings, Social Media

Talking about social media and business often feels like trying to hit a moving target. At first MySpace was just for social connections and Facebook was a way to connect with college communities. LinkedIn became the de facto social networking tool for business and then Twitter for broadcasting brief thoughts. Now we find (etc.) on corporate websites, movie posters, and email signatures. These buttons have become ubiquitous for marketing campaigns and, more recently, customer service and customer feedback.

The influx of social networking into marketing practice has changed how we think about web analytics and business intelligence. For a long time, analytics were concerned primarily with visitors, pageviews, and stickiness (how long a visitor remained on a site). More recently, the focus is on click-throughs and conversion rates—and now behavior-based analytics track influencers and analyze how we interact with people in our social networks. Clearly, web communities allow each of us to influence other people through what we say, what we buy, and what we recommend. Companies are struggling to balance the importance of mining customer and social network data with the risk of jeopardizing the apparently organic experience that spawns the growth of social communities.

Just last week, web analytics giant Omniture (now owned by Adobe) announced an expanded partnership with Facebook that will help companies monitor their marketing return on investment while targeting communities within Facebook (especially notable as we see Google and Salesforce.com edging into social media spaces). It will be interesting to see how this impacts the online marketing space longer term. Does a marketing dollar spent to advertise in social networking have the same impact as a marketing dollar spent on search? I believe both search and social networking will stay important to marketers in the long run.

For my work, this announcement raises a couple of questions: Will it force other networks or platforms to align themselves with analytics tools? I would not be surprised to see an announcement between Twitter and perhaps Webtrends. How will this increased emphasis on advertising and marketing impact the users of Facebook? It will be exciting to see how the new deal plays out, both for web analytics and for Facebook as a network.

What do you think? What does this partnership mean for businesses marketing through social media? What does it mean to you the consumer of social media networks? Are you excited or apprehensive?

New Media Marketing: It’s here; it’s clear; get good at it.

Marketing Musings

Social Media Marketing can be an enormous opportunity for businesses and marketers, but it tends to get a bad rap these days. Though it’s working daily on all the sites we depend on, companies wonder who should be taking care of it, the internet literati complain about clutter, and everyone else scrambles to figure out how to use it carefully without getting left in the dust.

There are some good reasons for skepticism when it comes to Social Media Marketing: as a new field, no one agrees on the rules, let alone what makes an expert. A few things, however, are clear: Continue reading

We want knowledge! And we’ve got some spare to share.

Marketing Musings
Can a for-profit company start a non-profit, non-competitive online community? We say, “yes”!  Last month we set out to prove that not only is it possible, but it is also beneficial. Eric Larson, Sr. Projectline Marketing Consultant, (who is as passionate about social media as I am about customer reference marketing), and I put our heads together and formulated what would become the Customer Reference Knowledge Sharing Network (CRKSN).

 

How the community was born:

Our goal was to build an online community where people who live and breathe customer references, Continue reading

Networking the Old Fashioned Way

Marketing Musings

Projectline may be known for forward thinking and modernism when it comes to marketing ideas, but deep in our hearts, we are also a little nostalgic for the best of the past. This holds true even when it comes to networking – so last week we let our Facebook Group take a little nap and invited a few hundred people to visit us in person at our Seattle office. In person? I know, say it isn’t so. I met dozens of new friends, reconnected with some familiar faces, and thoroughly enjoyed the “live” experience, reminding me that there is room for both virtual and actual social spaces (speaking of, if you haven’t see it already, you should check out the Meet Up promo video). Have a look at some of the photos from our party here, and, if you attended, leave a comment on our blog and let us know what you thought. If you are looking for info on the organic and biodynamic wines from the wine tasting, you can contact Sara Maxwell Professional Wine Services at saramaxwellwine@yahoo.com.

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